Hello, welcome to WELOOC. If you have any questions, please feel free to contact our. We will be happy to serve you better.

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Feel free to fill in the form below to get in touch with us or email directly at:
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+(86)-181-388-656-24 (All Customers, Service in English Only)

Our Presale Phone Line is available in English for all our customers.

Working Time(Mon. - Sun. from 7:00 AM to 6:00 PM EST)

If you have any questions, please contact us at service@welooc.com for assistance.


1. Order information including order number, product names or SKU codes of related items is required for return or exchange.

2. An order confirmation email with order number was sent after you completed the purchase. Please check your spam mailbox if you don't see it.

3. SKU codes can be found in order confirmation email, on shipping bags and each product page.

4. Products need to be returned to the address customer service provided instead of the one on shipping slip.