Return & Refund
Warranty and Returns
How To Return An Item?
Step 2: Usually We will reply you in 1-2 workdays. If your return was accepted, we will send you an RMA form and tell you where to send your package.Attention：Returned items without RMA form will not be accepted.
Step 3: Once you send your package out, pls send us your tracking number, once we received it, we will refund you in 1-3workdays.
Any questions about your return? Contact welooc Customer Service via EMAIL firstname.lastname@example.org or via phone at +86-18007490310. Operating hours are from （Mon. - Fri. from 9:00 AM to 6:00 PM HKT）, 5 days a week, excluding major U.S. holidays. Live chat representatives are available （Mon. - Fri. from 9:00 AM to 6:00 PM HKT）, 5 days a week (excluding major chinese traditional festival holidays) and are ready to help. Click the ‘Contact us’ button to receive any help.
Acceptable Refund Period
With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 1-3 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at email@example.com
1. WELOOC'S Responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
- Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when WELOOC is responsible for shipping the wrong item/ size.
Incorrect order(size of item)If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
- Unwanted item
- Satisfaction Guarantee
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.
- Additional notes about Warranty
; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
Please contact our Contact Us for further help. We will do our very best to help you and reply to all messages within 48 hours.
Return Address: Room 606, Tower B, Yangguang Kechuang Center, Nanxin Road, Nanshan District, Shenzhen, China
Zip Code: 518052
Email & Phone
+86-18007490310 (All Customers, Service in English Only)
Our Presale Phone Line is available in English for all our customers.
Working Time（Mon. - Fri. from 9:00 AM to 6:00 PM HKT）
If you have any questions, please contact us at firstname.lastname@example.org for assistance.
Fashion tour guide
Welooc is a cutting-edge fashion e-commerce brand based in the United States, bringing you the most avant-garde and bold fashion apparel. Welooc is licensed by ZAFUL, CALSUZ, and Jillumi, and is able to use their trademarks globally in order to produce and sell merchandise. catering to diverse preferences and body types of our Welocc customers. From sporty casualwear to formal dresses, we provide personalized choices for women with different styles. Our mission is to redefine fashion trends and meet the needs of fashion enthusiasts. We believe in offering excellently designed, high-quality product lines that go beyond mainstream prices. Welooc is dedicated to providing outstanding design and quality at affordable prices to fulfill your fashion dreams.