Return & Refund

  • Warranty and Returns

 At WELOOC, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

  • How To Return An Item?

Step 1: Please contact us at  support@welooc.com, indicating the item(s)you want to return. Describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Step 2: Usually We will reply you in 1-2 workdays. If your return was accepted, we will send you an  RMA form and tell you where to send your package.Attention：Returned items without RMA form will not be accepted.
Step 3: Once you send your package out, pls send us your tracking number, once we received it, we will refund you in 1-3workdays.

Any questions about your return? Contact welooc Customer Service via EMAIL support@welooc.com or via phone at +86-19862219642. Operating hours are from （Mon. - Fri. from 9:00 AM to 6:00 PM HKT）, 5 days a week, excluding major U.S. holidays. Live chat representatives are available （Mon. - Fri. from 9:00 AM to 6:00 PM HKT）, 5 days a week (excluding major chinese traditional festival holidays) and are ready to help. Click the ‘Contact us’ button to receive any help.

  • Acceptable Refund Period

We appreciate our entire fashion garil around the globe for purchasing with us!
With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 1-3 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.

  • Return Responsibility

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at support@welooc.com

Our Solutions:

1. WELOOC'S Responsibility:

  • If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
  • Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when WELOOC is responsible for shipping the wrong item/ size.

2.Customer's responsibility

  • Incorrect order(size of item)

    If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
  • Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
  • Satisfaction Guarantee

Your satisfaction is our priority!

If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.

  • Additional notes about Warranty
All returns must first be approved by our customer service team,all returns questions please contact at support@welooc.com

 

; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
*We do not accept returns on intimates, swimwear, lingerie and beauty items, or discounted items, unless a customer received a wrong item or the item was faulty.

  • Refund time-frame

For returned items or items for exchange, we will need 1-3 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: 48 hours;

Please contact our Contact Us for further help. We will do our very best to help you and reply to all messages within 48 hours.

 

Return Address

Return Address: Room 606, Tower B, Yangguang Kechuang Center, Nanxin Road, Nanshan District, Shenzhen, China

Zip Code: 518052

Email & Phone

+86-19862219642 (All Customers, Service in English Only)

Our Presale Phone Line is available in English for all our customers.

Working Time（Mon. - Fri. from 9:00 AM to 6:00 PM HKT）

If you have any questions, please contact us at support@welooc.com for assistance.