Contact Us

Hello, welcome to WELOOC. If you have any questions, please feel free to contact us. We are happy to serve you.

How can we help you today?

Feel free to fill in the form below to get in touch with us or email directly at:

service@welooc.com
If you have not received a response in time, please check your spam mailbox or contact us again.

Email&Phone

CALL US

+86-18007490310 (All Customers, Service in English Only)

Our Presale Phone Line is available in English for all our customers.

Working Time（Mon. - Fri. from 9:00 AM to 6:00 PM HKT）

If you have any questions, please contact us at service@welooc.com for assistance.

Address:

Address: Room 606, Tower A, Yangguang Kechuang Center, Nanxin Road, Nanshan District, Shenzhen, China

Company: Shenzhen welooc Network Technology Co., Ltd.

Zip Code: 518052

Tips:

1. Order information including order number, product names or SKU codes of related items is required for return or exchange.

2. An order confirmation email with order number was sent after you completed the purchase. Please check your spam mailbox if you don't see it.

3. SKU codes can be found in order confirmation email, on shipping bags and each product page.

4. Products need to be returned to the address customer service provided instead of the one on shipping slip.

5.We are doing our best to make the promised time, please understand our warehouse are working only on business days, so please remember to enjoy the sunshine even there's a day or two difference in the ETA, and by the way, we will inform you proactively if something is wrong.